Sales Cycle and Sales Team User Adoption Improvement
In today’s world of data, mobility, and the internet, one person has never had more power — your customer. With more choices than ever before, your customers can now buy from anyone with a single tap. Which is why, to keep pace in this new reality, you need more than a great product. You need to create the complete experience that your customers demand.
Aligning marketing, sales and service on a single CRM platform is a best practice. You need to have the ability to change processes in the CRM system faster than ever before in order to react to the clients needs and requirements.
A complete view of the customer journey
Best in class solutions deliver end-to-end sales processes that manage the complete customer journey – from lead to order, and continued account maintenance. Best-in class technology enables the system to connect the dots between marketing, sales and customer service, allowing companies to effectively manage every stage of customer interactions.
Use out-of-the-box processes for lead management
The marketing component provides best practice processes for efficient lead management – from demand generation to lead nurturing, to final hand-off to sales. Make sure your sales team focuses only on qualified and sales-ready leads.
Maintain a constant dialogue with your customers
Use email-marketing tools to establish and maintain personalized communications with every customer while reducing your cost of sales. Optimize your communication strategy based on mass mail responses and lead nurturing campaigns.
Account and contact management
Keep all customer data in one place. Access a complete customer profile in the service component, including contact data, social profiles, history of interactions, cases submitted. Having a 360-degree customer view will help you build service strategy and improve your service delivery.
Intelligent data enrichment
Manage your CRM data faster and with minimal effort by leveraging automatic smart data enrichment.
Here’s how a sales rep can gain more selling time and improve user adoption:
Virtually Eliminate Manual Data Entry into your CRM: Prospect and customer data, phone calls, texts and notes are automatically loaded into Salesforce creating a historical record of all activity. No keying.
Manage personal and business calls on one phone: Sales reps can add a work phone # to their personal mobile phone and manage their work and personal calls seamlessly on one device. No need to carry two phones.
Work in Outlook or Gmail, not in Salesforce: You can create and edit cases, contacts, events, leads, opportunities, tasks, and custom objects all from your inbox. No more back and forth. Goodbye copy and pasting.